Is It Important, or Just Urgent?

New managers often tell me they seem to spend their time “putting out fires”; in other words, everything seems to be urgent and need attention right away. This is, in fact, a major cause of stress for managers at all levels, but particularly for new managers. So how can you deal with all these emergencies and still get on with the work you set yourself to do at the beginning of the day?

In Steven Covey’s classic book, “7 Habits of Highly Effective People”, he divides tasks, challenges, decisions etc. into four quadrants, which he describes in the following diagram:

Think about an item that’s on your “to do” list right now. Which quadrant would it fall into?

For example, finishing your report for delivery at a high level meeting tomorrow: Q1

Planning a staff training program for next year: Q2

Answering a colleague’s question about where to make a lunch reservation: Q3

Answering an e-mail that should never have come to you in the first place: Q4

Now look at all the items on your current “to do” list, and consider which quadrant you live in most of the time in the course of your job. Most stressed new managers find they work predominantly in Q1 and Q3, because they automatically react to the urgent, never stopping to consider whether it is important or not.

Steven Covey changed a lot of lives by recommending that we move as much as possible into the items that belong in Q2: important but not urgent. Using my examples above, planning your staff training program is important, but it’s not urgent because it is for next year. Why is that good? Because it gives you time to do the job well without panic! The key here is not to procrastinate, but to block off time over a certain period to do the job before it becomes urgent. This is an automatic stress reducer.

So what about the other three quadrants? Q4 is a no-brainer: if it’s not urgent and not important, why do it at all? Get rid of these items.

Q3 items are not important, so why is it urgent that you do them? Often these items become urgent because other people having procrastinated about asking you for information, and now they need it right away. That makes it their problem, not yours. Help them out the first time, but make it clear that in the future you can’t be interrupting your schedule to deal with items that would not have been urgent had they been dealt with earlier.

Finally, Q1 items must be done urgently because they are also important. Your task as a manager is to come up with solutions so that these particular items don’t become emergencies in future. The best way to do that is to handle them before they become urgent — in other words, move them over to Q2.

The Covey Quadrant is one of the most useful tools you will ever come across as a manager. Take some time to put it to work, and work as much as possible in Q2. You’ll be amazed at how much important work you get done, and how much less stressful your day becomes.

Leading Meetings: an Essential Skillset for Managers

Monday morning meetings, client meetings, problem solving meetings, staff meetings, regular meetings — just too many meetings! That’s a common problem for managers at all levels, who feel they can’t get on with the work of their department for attending or leading meetings. For new managers, it’s just another layer of added stress!

Meetings are a fact of business life, and while technology can cut down on the number of face-to-face meetings, there are still times when that’s the best way to deal with issues. So whether you are a new manager or a seasoned manager, you’d do well to learn to run effective meetings.

Here are Helen’s 9 Rules for Meaningful Meetings:

1.    Call only necessary meetings.
Could a teleconference, a series of phone calls, an e-mail or a memo serve the same purpose? Develop a reputation for calling meetings only when necessary, and people will be more willing to devote their time to them.
2.    Invite the right people.
Invite people who have something to contribute or who need to be involved in the discussion. Don’t invite people just because they are at a certain level in the organization. Busy people appreciate your consideration of their time.
3.    Distribute the agenda before the meeting.
People should receive the agenda a week or so before the meeting. This lets people know what will be discussed and gives them an opportunity to gather information they will need and prepare their input. Receiving an agenda as you arrive at a meeting is almost as bad as not having an agenda at all — and that’s bad!
4.    Start and finish on time.
Don’t wait for latecomers—they shouldn’t be rewarded for upsetting everyone else’s schedule. Allot a time to each subject on the agenda and stick to it. You will finish on time—and people will love you!
5.    State the objective at the start of the meeting.
State an objective that is results-oriented rather than discussion-based. e.g. “We are meeting this morning to approve the final budget for next quarter.” This is a measurable objective, towards which you can work during the discussion.
6.    Keep the meeting moving towards its objective.
Don’t let people drag the discussion off track. Keep reminding them of the objective and redirect the discussion back when they stray.
7.    Don’t just sit there—say something!
Having something to say and saying it is the only way to contribute to someone else’s meeting. Do your homework in advance and you will know what you want to say.
8.    Arrange for appropriate notes.
If it’s your meeting, arrange for a support staff person to take notes. The note taker should not be a participant, since it is difficult to participate and takes notes at the same time.
9.    When the objective has been accomplished—stop!
Finish early and you’ll be a hero, so don’t spoil it by starting to discuss other issues. Congratulate participants on a successful meeting, and let them get back to their day.
We don’t spring from the womb knowing how to run effective meetings — we need to work on the skills! That’s why The Manager’s Journey includes a whole stage on both leading your own meetings and making the most of the time you spend at other people’s meetings. Learn these skills now, right at the start of your management career, and you’ll save your company money and yourself a whole lot of stress.